Customer reviews of Heathrow General Cars Denham

By GORDON W on 22 January 2020 | Purchase not verified

Agreed a price to be paid with some work to be done and left deposit. Two days later HGC called back to say that since they could not get the work done as cheaply as they thought ( and not make the profit they wanted) they wanted to renege on the deal and I could either have my deposit back or use it against another of their vehicles. Obviously I wanted nothing to do with them after that - imagine making a warranty claim when they act like that over an agreed deal! To be fair, deposit was refunded very quickly though. Sharp and dishonourable practice - avoid.

Reply from Heathrow General Cars Denham on 28/01/20

Dear Gordon, As we explained to you over the phone, we had the car dropped off to Toyota for the moist issue in the car. Toyota did the diagnose and reported back to us that the moist is caused by the fault in the ventilation mechanism. This fault shouldn't have existed in the car since we bought the car from the auction centre with a clean mechanical report. Therefore, we contacted the auction centre and they advised us to return the car back to them for a full refund. As a result, we promptly refunded your deposit in full.

By Lauren F on 25 November 2019 | Purchase not verified

Amazing service. Really happy with my Toyota as I bagged it for a good deal. I’ve recommended my sister to buy a car from this place and I’ll recommend others too

By Lisa S on 24 November 2019 | Purchase not verified

Excellent experience, Looking for a car for some time, fund the car I wanted in here, after 3 weeks I had problem with the engine, called them back they helped me with rectifying the problem and sense for the last 8 months the car runs perfect, they been so helpful and nice to me, I will definitely recommend them to anyone

By Zac R on 19 November 2019 | Purchase not verified

After searching for a while for a lexus car I came across their website, called them arranged a for a test drive etc, the staff came across very friendly had a best experience of all. The car is a perfect deal and definitely worths investment. I highly recommend them.

By John S on 11 November 2019 | Purchase not verified

Great customer service. Car was perfect and the service was exceptional.

By Dylan R on 29 September 2019 | Purchase not verified

I bought a Tesla and the car dealership people were nice in notifying me about the specs of each car appealing to my taste and to my budget

By Paul B on 10 September 2019 | Purchase not verified

Bought my Maserati back in June. Still very happy with the car no problems what's so ever

By ellie S on 01 September 2019 | Purchase not verified

disgusting. would not even give one star. sold us a faulty chrysler which they KNEW we were driving home from london (a 4 hour journey) and two days later going 10mph around a roundabout the wheel flys off!! would not accept blame or answer emails or calls! company did not give a damn! avoid at all costs we could have died. paperwork from the car showed that it had been serviced recently and had an MOT which is obviously a LIE !

Reply from Heathrow General Cars Denham on 18/09/19

Dear Customer, We are sorry to hear your dissatisfaction on this occasion. However, We think it is important not to let your frustration cause bias on your overall evaluation of our product and service provided. 1. The car had a recent MOT, service and was recently gone under full inspection by the AA which had no advisories. 2. You contacted us after one week not "two days", the pictures and report after your accident clearly displayed that the car had an impact to an obstacle which resulted to severe body damage (driver wing and front bumper) and all 5 of the wheel bolts were cut. Therefore, the wheel did not "fly off" as a result of any previous fault on the car. 3. We dealt with your complaint as a matter of urgency; We explained to you that due to the weight, size, and distance of your vehicle we need to arrange the appropriate recovery service. 4. We only use garages which are certified, in line with safety standards and legal requirements. 5. We had your car fully repaired.

By Alex B on 12 August 2019 | Purchase not verified

I recently bought a Toyota car from them, their service is amazing very friendly staff, their after sales service is also great! I am very happy with the price of the car I purchased. I would highly recommend them.

By Philip J on 03 August 2019 | Purchase not verified

Saw the car I was searching for on the Internet a nipped along to have a look unannounced. Spoke briefly to a friendly fellow called'Dee' who located the keys and left me alone to have a look uninterrupted. I liked the car which was exactly as advertised and Dee assessed my car for trade-in, valuing at a fair price.I bought the new car with minimum fuss and found these gents very helpful with a polite and knowledgeable attitude.The deal was concluded completely amicably and I am very pleased with the way the whole thing was handled. I would highly recommend this business and there quality of vehicles. Car purchased is a Merc cabriolet. Many thanks again to all. Customer: Philip Jacobs.